Política de reembolso

Thank you for shopping at [gigishop]. We want to ensure you are completely satisfied with your purchase. Please read this policy carefully to understand your rights and obligations regarding returns and refunds.

1. Return Eligibility
To be eligible for a return, your item must be:    
* Unused and in its original condition.    
* In the original packaging.
* Accompanied by the receipt or proof of purchase.
You have [30] calendar days from the date you received the item to request a return.

2. How to Initiate a Return
To start a return, please follow these steps: 
（1）Contact us within the eligible return period at [zhu990611@gmail.com] with your order number and details about the product you wish to return and the reason for return. 
（2） We will email you a Return Merchandise Authorization (RMA) number and instructions on where and how to send your package.
（3）Do not ship the return without an RMA number, as it may not be accepted.

3. Return Shipping & Costs
*Customer-Paid Returns:The customer is responsible for paying for their own shipping costs for returning the item. Shipping costs are non-refundable.
*Exceptions: If you received a damaged, defective, or incorrect item, we will gladly cover the return shipping costs.Please contact us immediately. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refunds
*Inspection: Once we receive and inspect the returned item, we will send you an email to notify you of the approval or rejection of your refund.
*Timing: If approved, your refund will be processed within [10] business days. A credit will automatically be applied to your original method of payment.
*Amount: You will be refunded the full (or partial, if applicable) purchase price of the item.
*Deductions:** Please note that original shipping fees are non-refundable. For returns that are not due to our error, return shipping costs will be deducted from your refund. 
*Delays: Depending on your bank or credit card company, it may take additional time for the refund to appear on your statement.

5. Exchanges
* We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [zhu990611@gmail.com]

6. Questions or Concerns
 If you have any questions about our Returns and Refunds Policy, please do not hesitate to contact us:
*Email: zhu990611@gmail.com